Educational Technology

Co-Ser 525

Educational Technology [Base Service]

Co-Ser 525.000

Ulster BOCES facilitates regional and countywide planning for the integration of technology and assists districts in making informed choices and decisions on how technology can best be utilized. Services provided include:

  • Facilitation of technology plan development and alignment of curriculum, assessment, and instruction to technology.
  • Provision of leadership to plan, implement, upgrade, and maintain technology.
  • Assistance with budget planning, hardware and software procurement, and equipment lifecycle management for purchases made through Ulster BOCES.
  • Support with E-Rate and SmartSchools Bond Act.
  • Access to negotiated statewide instructional contracts and cooperative bids.
  • Facilitation of NYSED initiatives.
  • Facilitation of county-wide Educational Technology Workgroup.
  • Access to the Ed Tech Service Desk, which facilitates technical assistance for infrastructure, district networks, library automation, and virtual learning services through this CoSer’s extensions.

Requirements or Special Provisions: As required by the State Education Department, all districts participating in the Educational Technology Co-Ser 525 must also belong to the Model Schools Co-Ser 535.

Technical LAN Support [Extension]

Co-Ser 525.002

This extension provides technical support and maintenance for designated applications. For example, this service is required for Co-Ser 514 (if the district is not already receiving support through an On-Site Support
Specialist II). Trained technicians provide subscribing districts with Service Desk support, on-site diagnosis, and problem resolution to ensure maximum productivity and minimum down-time of applications. District-owned networks must comply with Ulster BOCES requirements. This is a required service for Co-Ser 514 if On-Site Support Specialist Level II is not purchased.

Shared On-Site Technical Support [Extension]

Co-Ser 525.003

Ulster BOCES hires and assigns staff to provide continuous on-site technical support.

  • Hiring and assigning staff members to work in-district to support district technology systems.
  • Support levels provided: Technician, Specialist I, Specialist II, and Coordinator
  • Up to a 0.6 FTE may be requested.

Frontline pmls/eem (formerly MyLearningPlan/OASYS) [Extension]

Co-Ser 525.004

This online registration and database program allows school districts to manage staff professional development and the APPR process.

  • Access to the Frontline online registration and database program allows districts to manage staff involvement and track participation in professional growth activities.
  • Access to Employee Evaluation Manager (EEM). This program provides the framework for APPR recordkeeping, including observation, evidence, scheduling, and reports.

Internet Access [Extension]

Co-Ser 525.005

This service provides Ulster County districts with high speed Internet across the Ulster County infrastructure.

  • Provision of high speed Internet access over the Ulster County infrastructure. This Internet access was leveraged through a four-county consortium that achieves economies of scale for all participants.
  • Includes DDoS, which provides mitigation and support to districts on the Ulster County infrastructure in the event of a DDoS attack
  • Districts may increase their Internet bandwidth capacity at an additional cost.

Ulster County Infrastructure - Connectivity Support [Extension]

Co-Ser 525.006

This service ensures the functionality of the Ulster County Infrastructure Technology.

  • Ulster BOCES Ed Tech provides maintenance and support for network infrastructure, including switches, firewalls, IPS, etc.
  • Ulster BOCES Ed Tech liaisons with the Internet service provider and the Mid-Hudson Regional Information Center (MHRIC) to support Internet access.
  • Access to network activity analysis report.
  • Assistance with analysis of reports upon request.
  • Design and issuance of customized reports.
  • Base-level filtering is provided through the Ed Tech NOC.

Requirements or Special Provisions: Co-Ser 525.006 is a required companion service for MHRIC’s Wide Area Network (WAN) service. The level of detail on reports is dependent upon firewall configurations.

Maintenance [Extension]

Co-Ser 525.007

This service covers the purchase and renewal of district-specific maintenance agreements on equipment and system software licensing

  • Access to negotiated statewide instructional contracts and cooperative bids,
  • The costs vary based on each district’s maintenance agreements and licenses.

Installment Purchasing Agreements (IPA) [Extension]

Co-Ser 525.008

This service facilitates the purchase of equipment through financing agreements.

  • Purchasing of equipment through Ed Tech in multi-year contracts.
  • The cost is based on the terms of agreement.

District Equipment Purchase [Extension]

Co-Ser 525.009

This service facilitates the purchase of technological equipment and hardware through UB Ed Tech.

  • Purchases of equipment and technological hardware leveraged through volume procurement, with access to negotiated statewide instructional contracts, and cooperative bids, and listservs.
  • The district may allocate the funds for the purchases either by assigning them in the final service request (FSR) or through budget amendments.

customized Filtering [Extension]

Co-Ser 525.012

This service provides and supports customized traffic filtering.

  • Filtering of specific categories as determined by the district.
  • Implementation and service desk support are included.
  • The temporary or long-term decision to block or unblock a site is made by a designated administrator.

Requirements or Special Provisions: This service requires participation in Co-Sers 525.005 and 525.006.

District Voice System [Extension]

Co-Ser 525.014

This service provides consultation, design, project management, installation, and ongoing support of a Voice over Internet Protocol (VoIP) system

  • Ongoing support for the VoIP system utilizing Ulster County Infrastructure and centralized data center that includes:
    • Voice system management tasks including additions, moves, and changes related to voicemail boxes and user phone extensions.
    • Monitoring
    • Reporting, maintaining automated system services, 911 emergency reporting, and remote monitoring for key devices in the VoIP system.
  • Annual hardware and software maintenance is required.
  • Option to implement Informacast (mass notification system for emergencies) at an additional cost.

Shared SIP Trunking Service

Co-Ser 525.014.002

This service is offered to provide a cost-effective alternative to PRI and POTS lines.

  • Access to shared SIP trunks for inbound and outbound calls.
  • Districts may purchase local circuits for redundancy

Requirements or Special Provisions: Participation in Co-Ser 525.014  District Voice System [Extension] is required.

Virtual Learning Technical Support [Extension]

Co-Ser 525.015

This service supports and maintains the technology that facilitates virtual learning and educational media.

  • Maintenance of virtual learning and educational media tech
  • Works with districts to ensure effective connectivity.

Requirements or Special Provisions: This is a required service for participation in Co-Ser 415 – Virtual Learning, and Co-Ser 501.000 – Educational Media.

Printer/Copier Support [Extension]

Co-Ser 525.018

This service supports districts with the planning, purchasing, installation, and maintenance of printer/copiers.

Remote Network Monitoring [Extension]

co-ser 525.021

This service provides remote monitoring for a district’s managed networking equipment.

  • 24/7 proactive remote monitoring with email notification system utilizing the Ulster County Infrastructure.
  • The system covers the districts’ managed networking equipment (routers and switches) and UPS (Uninterruptible Power Supplies).
  • A detailed district technology support assessment is completed, and a Service Level Agreement is developed to meet the specific needs of the district.
  • The district is responsible for identifying a district-based person who will be the contact to receive the monitoring notifications.

Project-Based Services [Extension]

co-ser 525.024

This service provides districts with planning, development, and implementation of special technological projects. Projects may include:

  • Network Design
  • Large Scale Device Deployment
  • Server and Networking Installation
  • Project Management
  • Wireless Infrastructure Planning & Implementation
  • Per Diem Technical Support