Educational Technology [Base Service]
Ulster BOCES facilitates regional and countywide planning for and the integration of technology that ensures Ulster County schools have the capacity to remain on the cutting edge.
The Ulster County Schools Technology Infrastructure was developed and is maintained through a partnership with all Ulster County school districts. This broadband capacity provides an economical and efficient method to access instructional and management resources to support learning and school systems.
This service provides school districts with assistance in making informed choices and decisions on how technology can best be utilized. Through this service, technology plan development and alignment of curriculum, assessment, and instruction to technology is facilitated. Planning, analysis, and recommended approval to SED are included. Leadership for school districts to plan, implement, upgrade, and maintain technology in the schools is provided. This includes assistance with budget planning, hardware and software procurement, equipment lifecycle management for purchases made through Ulster BOCES, as well as E-Rate and SmartSchools Bond Act support. Access to negotiated statewide instructional contracts and listservs is provided, as well as facilitation of SED initiatives.
The Base Service includes access to the Ed Tech Service Desk, which facilitates technical assistance, available through this Co-Ser’s extensions, for infrastructure, district networks, library automation, and Virtual Learning services. Seamless interaction with the MHRIC’s Help Desk is facilitated. The Service Desk maintains a centralized database and disseminates pertinent information for quick responses. Bid specifications for technology equipment are compiled to benefit the districts through cooperative bids. Access to bridging technology brings multiple sites together for meetings and instruction.
The Ulster Countywide Educational Technology Work Group for district technology leaders provides a forum to share expertise and expand technology applications for the Ulster County districts. Districts must participate in the Base Service to have access to Educational Technology extensions.
As required by the State Education Department, all districts participating in the Educational Technology
Co-Ser 525 must also belong to the Model Schools Co-Ser 535.
Computer Repair and Maintenance [Extension]
Subscription to this Co-Ser provides in-shop repair of computers and peripherals, as well as an on-site summer maintenance program for instructional computers. Courier service to each building is included. Service includes district-owned and Ulster BOCES-owned equipment.
Technical LAN Support [Extension]
This extension provides technical support and maintenance for designated applications. For example, this service is required for Co-Ser 514 (if the district is not already receiving support through an On-Site Support Specialist II). Trained technicians provide subscribing districts with Service Desk support, on-site diagnosis, and problem resolution to ensure maximum productivity and minimum down-time of applications. District-owned networks must comply with Ulster BOCES requirements.
(Required for Co-Ser 514 if On-Site Support Specialist Level II is not purchased.)
Shared On-Site Technical Support [Extension]
Ulster BOCES hires and assigns staff members to work in-district to support district technology systems. The
use of differentiated staffing is recommended. Districts need to specify requests for Technician, Specialist I,
Specialist II, LAN/WAN Specialist, and Coordinator level of support. Up to a .6 FTE may be requested.
This online registration and database program allows districts to manage staff involvement in professional growth activities, including curriculum work, and to track participation. Districts can generate reports. Once the district has paid the configuration fee, a per member annual fee is charged. OASYS provides the framework for APPR recordkeeping, including observation, evidence, scheduling, and reports. An annual user group meeting is offered to districts.
Internet Access [Extension]
This service provides Ulster County districts with high speed Internet access over the Ulster County infrastructure. This Internet access was leveraged through a four-county consortium that achieves economies of scale for all participants. Districts may increase their Internet bandwidth capacity beyond the base level at an additional cost. Also included in the base Internet service is DDoS, which provides mitigation and support to districts on the Ulster County infrastructure in the event of a DDoS attack.
Ulster County Infrastructure - Connectivity Support [Extension]
This service ensures the functionality of the Ulster County Infrastructure Technology. Facilitated support from the vendor edge switch located in district to Ulster BOCES vendor edge switch as well as vendor edge switches between district hubs is provided. Perimeter network services (DMZ services) needed for infrastructure functionality are also included. This is a required companion service to the Mid-Hudson Regional Information Center’s wide area network (WAN) service.
This service covers district-specific maintenance agreements on equipment and system software licensing purchased through Ed Tech. The cost varies based on each district’s maintenance agreements.
Installment Purchasing Agreements (IPA) [Extension]
This service is for equipment agreements purchased through Ed Tech in multi-year contracts. The cost is based on the terms of agreements.
District Equipment Purchase [Extension]
A district may designate an amount for equipment purchases either by putting it in the final service request or through budget amendments. Purchases are leveraged through volume procurement. The amount is determined by each district’s needs.
To be in compliance with federal and New York State regulations, districts are required to have an Internet content filtering system. Districts may subscribe to base filtering services that are administrated by Ed Tech and may reside in the NOC. The program filters specific categories that can be blocked and unblocked. A variety of reporting options are available. Each district makes final decisions on its filtering categories. The temporary or longer-term decision to unblock a site is made by a designated district administrator. Implementation and service desk support are included.
District Voice System [Extension]
This service provides districts with consultation, design, project management, and installation of a Voice Over Internet Protocol (VoIP) system. Customization of additional global features is available.
In addition, districts may purchase ongoing support for the VoIP system utilizing Ulster County Infrastructure and the centralized data center. This includes:
- Voice system management tasks including additions, moves, and changes related to voicemail boxes and user phone extensions.
- Reporting, maintaining automated system services, 911 emergency reporting, and remote monitoring for key devices in the VoIP system.
Cisco is the VoIP system supported by this Co-Ser. Annual hardware and software maintenance is required.
Basic global features are included in the original installation.
Virtual Learning Technical Support [Extension]
Ulster BOCES Ed Tech provides and maintains the technology that facilitates and supports distance, blended, and online learning as well as Educational Media. In addition, streaming or archiving IP videoconferencing, multi-site voice, and/or video interaction is included. This technology has become the foundation of the Educational Media Service Co-Ser 501 and Model Schools: Virtual Learning Co-Ser 415. Ed Tech works with districts to ensure effective connectivity. Professional development courses, virtual field trips, and other activities that utilize this technology are available through other Co-Sers. Access to troubleshooting on district-owned virtual learning is available. Participation in this service is required to be a part of the Model Schools: Virtual Learning Co-Ser 415 and Educational Media Co-Ser 501.000.
Printer/Copier Support [Extension]
This service supports districts with network printer/copier planning, purchasing, installation, and maintenance.
call center service: remote call center support [extension]
Ulster BOCES provides a central point of contact and access to a knowledge base through this service. District-identified personnel report district technical issues either by phone or through an on-line system. Ulster BOCES will collect information, document, and prioritize district issues. Provision of remote first-line troubleshooting via phone and remote software, remote diagnosis, and resolution will occur when possible. Otherwise, facilitation with district-based technical personnel will occur to address the issue. Ulster BOCES technical staff will not be dispatched under this service. Upon subscription, a detailed district technology support assessment will be completed and a Service Level Agreement will be developed to meet the specific needs of the district.
Remote Network Monitoring [Extension]
Utilizing the Ulster County infrastructure, a 24/7 proactive remote monitoring with a notification system for districts’ managed networking equipment (routers and switches) and Uninterruptable Power Supplies is provided. Also included are network infrastructure system health monitoring and performance graphs. Ulster BOCES provides notifications via email and text messaging to district contacts. Districts will also have the option of viewing their network status through a user portal. The district is responsible for identifying a district-based person who will be the contact to receive monitoring notifications. Upon subscription, a detailed district technology support assessment will be completed and a Service Level Agreement will be developed to meet the specific needs of the district.
Network Maintenance, Problem Resolution & Administration [Extension]
This service provides maintenance, problem resolution, and administration related to managed networking equipment for wired networks (excluding cabling) such as routers and switches. Employing network security best practices, Ulster BOCES will make recommendations and deliver support including network configuration changes based on district requests and/or needs. Included is scheduled maintenance (security and IOS updates), off-site configuration backups, and End of Life (EOL) notification. This service must be purchased in conjunction with Remote Network Monitoring (Co-Ser 525.021). Technician dispatch and/or collaboration with district-based technical personnel may occur. Upon subscription, a detailed district technology support assessment will be completed and Service Level Agreement will be developed to meet the specific needs of the district.
Wireless Management [Extension]
This service provides wireless network administration to maintain your current wireless infrastructure. Included is management of the wireless controller, wireless security policies including guest and bring your own device (BYOD), and troubleshooting to maintain the day-to-day operation of a wireless network. Upon subscription, a detailed district technology support assessment will be completed and a Service Level Agreement will be developed to meet the specific needs of the district.
Remote Server Monitoring [Extension]
Utilizing the Ulster County infrastructure, a 24/7 proactive remote monitoring and a notification system for districts’ physical and virtual server/environments is provided. Server monitoring includes online/offline status, system resources (CPU usage, memory consumption, and network bandwidth), hardware status (hard disk failures, power supplies), and mission-critical services such as DNS and DHCP. Ulster BOCES provides notifications via email and text messaging to district contacts. Districts will also have the option of viewing their network status through a user portal. The district is responsible for identifying a district-based person who will be the contact to receive monitoring notifications. Upon subscription, a detailed district technology support assessment will be completed and a Service Level Agreement will be developed to meet the specific needs of the district.
Server Maintenance & Problem Resolution [Extension]
The service provides server maintenance and problem resolution for physical servers, storage devices, and server virtualizations. It includes scheduled maintenance, server optimization, security updates, and support for vendor-specific server management systems and coordination with vendors (if a valid warranty is in place) in case of hardware failure. Utilizing best practices, our experts will recommend and implement security changes to harden the server infrastructure. This service must be purchased in conjunction with Remote Server Monitoring (Co-Ser 525.022). Technician dispatch and/or collaboration with district-based technical personnel may occur. Upon subscription, a detailed district technology support assessment will be completed and a Service Level Agreement will be developed to meet the specific needs of the district.
Server Administration [Extension]
This service provides expertise on the day-to-day administration and operation of the existing server infrastructure, including virtualization. Included is basic server installation and configuration, Microsoft Active Directory and Group Policy management, onboarding/offboarding user accounts, file access security, print server management, remote user access, troubleshooting, performance, and reliability. The service also provides Office 365 and Google G-Suite user account management. Upon subscription, a detailed district technology support assessment will be completed and a Service Level Agreement will be developed to meet the specific needs of the district.
Application Deployment & Patch Management [Extension]
Utilizing System Center Configuration Manager (SCCM), this service provides application deployment and management to Windows-based devices. Working with a district contact, Ulster BOCES will create software packages including critical and security-related patches, perform application testing, and create application catalogs to provide the district with application deployment. If SCCM is not installed, a one-time installation fee will apply. Upon subscription, a detailed district technology support assessment will be completed and a Service Level Agreement will be developed to meet the specific needs of the district.
Off-Site Data Redundancy: Remote Backup [Extension]
This service provides districts with an off-site backup solution. By facilitating the purchase of a dedicated backup storage device (a one-time charge for equipment and installation may apply), Ulster BOCES will provide rack space in the Ed Tech NOC. Utilizing the Ulster County infrastructure, districts will be able to back up critical data off-site during off hours and weekends. Each district will have direct access to its storage system and will maintain its own backup software and data retention policies. Upon subscription, a detailed district technology support assessment will be completed and a Service Level Agreement will be developed to meet the specific needs of the district.
Project-Based Services [Extension]
Through this service, Ulster BOCES can provide project-based work for districts. Projects may include but are not limited to the following: